Pacific International is committed to protecting the privacy of your Personal Information. Any issues or complaints over the handling of your personal information can be raised with the Privacy Officer outlined in section 9.
The types of information Pacific International collects from you will depend on the Services you require. This may include, but not limited to the following:
Pacific International collects personal information from you in a number of ways. This includes via:
When your Personal Information is no longer required by Pacific International for the purpose for which the information was collected, Pacific International will take reasonable steps to destroy or permanently de-identify your Personal Information by deleting electronic files or destroying paper records in a secure manner including shredding the paper record.
Pacific International will only collect Personal Information from you that is necessary for the Group to perform its functions and activities, which include, amongst other things:
Pacific International will only collect information from you by lawful and fair means with your consent and not in an unreasonably intrusive way. While Pacific International will normally collect Personal Information directly from you, it may also collect your Personal Information indirectly through marketing agents or through a Related Body Corporate or subsidiary.
Pacific International needs information about your identity such as your name and contact details for the purpose of sending you a tax invoice in accordance with taxation laws. Pacific International is also required under the Insurance Act 1973 and Insurance Contracts Act 1984 to collect Personal Information in regards to insurance services provided.
You may contact Pacific International anonymously, however if you do so and do not disclose Personal Information requested by Pacific International, it may not be able to provide you with all or part of the Services. Pacific International requires a duty of disclosure from clients to enable it to determine whether to insure a client or not. Without requested Personal Information, such a decision, advice or information may not be able to be provided.
We may send you direct marketing using your personal information advising you about our services. You can contact us to opt out of any direct marketing free of charge.
Pacific International does not generally collect Sensitive Personal Information. Pacific International will not collect Sensitive Personal Information about you without your consent or as otherwise required or permitted by law. Pacific International will not adopt, use or disclose an identifier assigned to you by any other organisation (for example a tax file number or any other unique identifying number or sequence) except to the extent required or permitted by law.
If Pacific International receives unsolicited personal information and it determines it would not have collected such information if it solicited it, as soon as practical and if lawful, it will destroy the personal information.
Pacific International will not use or disclose your Personal Information except in accordance with this section. Pacific International will use or disclose Your Information for the primary purposes of collection set out in section 3.3. If Pacific International uses or discloses your Personal Information for a Secondary Purpose then, to the extent required by law, it will ensure that:
Pacific International may need to disclose your Personal Information to the following entities:
We may also use your Personal Information to send promotional material to enable us to manage your ongoing requirements and our relationship with you. This may include occasional notification of new services, special offers, events or articles on insurance matter we think will be of interest to you. If you would rather not receive such communication you can opt out via the contact options in section 9.
You may request access to your Personal Information at any time. Prior to giving you this information Pacific International will take steps necessary to determine your identity. Pacific International will provide you with access to your own Personal Information wherever possible and within a reasonable time, except to the extent that:
In circumstances where information is withheld in connection of a commercially sensitive matter, Pacific International may give you an explanation for the commercially sensitive decision rather than direct access to the information.
Pacific International will not charge you for providing access to your Personal Information if you wish to inspect a file. However if you want a photocopy of your Personal Information it may charge you reasonable photocopying charges.
If Pacific International does not provide you with access to your Personal Information because of any of the reasons set out in this section, it will give you a reason for the refusal or consider whether the use of mutually agreed intermediaries will allow sufficient access to meet the needs of both parties. If you are unhappy with the decision you can take the matter further by contacting the Privacy Officer.
Pacific International will take all reasonable steps to ensure your Personal Information it collects, uses or discloses is accurate, complete and up to date. These steps include updating your Personal Information when Pacific International is advised by you that your Personal Information has changed and at other times as are necessary. If the Personal Information Pacific International holds about you is not accurate, complete or up-to-date, Pacific International will correct your Personal Information to ensure that your personal information is correct within a reasonable time. To correct or update your Personal Information you can contact Pacific International via the options in section 9.
As Pacific International also operates a Branch operation in New Zealand, your Personal Information may be disclosed to its operations in New Zealand. Pacific International may also be required to disclose your personal information to its reinsurers as part of providing your service.
Pacific International's office and Privacy Officer can be contact via the below options:
Address: PO BOX 550 KOTARA NSW 2289
Telephone: +61 2 4954 3655
Fax: +61 2 4954 3660